Privacy Policy

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Kuverotore attaches importance to the protection of your personal information and the observance of the laws and regulations as stated in Hong Kong. This Privacy Policy summarizes how we collect, use, and protect personal data from customers. This privacy policy is purposed to inform you of your rights under the Personal Data Ordinance, Cap. 486.

Collection of Data

We collect your personal information primarily through our website and when you contact us by email, telephone, and in-person. The type of personal information we may collect from you includes but is not limited to the following:

  • Your full name
  • Contact details: telephone number, email address, postal address.
  • Vehicle details: model, make, and registration details
  • Any other information, which you may provide about yourself during the booking or service process.

Purpose of Collection

Your personal data is collected for the following purposes:

  • To provide you with car repair service, which includes making an appointment with our facilities, carrying out inspections of your vehicle, and repairs to your vehicle
  • Informing you about your service request with you through sending email messages that contain updates, reminders, or notifications about your vehicle
  • Complying with relevant Hong Kong legislation and regulations, in particular, those affecting or applicable to the automotive industry
  • Smarter by further developing the service in accordance with the suggestions of our customers

We do not process more personal information than necessary for these purposes and never longer than statistic. And all data will be stored securely to avoid unauthorized access.

Handling of Personal Data

We process the personal data you provide for the following purposes:

  • Providing access to and improving the Service
  • Contacting you to inform you about the status of your vehicle, further repairs needed, and pick-up
  • Reply to any queries you may have
  • Provide service records, which may be required for future reference and / or warranty purposes

We cannot use or disclose your personal information to any other organization unless use or disclosure of your personal information is reasonably necessary and permitted under law and / or with your consent.

Data Retention

We store your personal data for no longer than is required to perform the purpose for which it was obtained. Vehicle service records, for example, are kept and used for future reference in connection with any follow-up services you may need or when you want to obtain a record of the servicing history related to your vehicle.

If your data is no longer required, we will take appropriate action to securely destroy or anonymize them when proper procedures are followed with reference to the Hong Kong Personal Data (Privacy) Ordinance.

Data Security

We value the security of data very seriously, and we implement strict measures to protect your personal information against unauthorized access, disclosure, modification, or loss. Data storage in our systems and processes meets the standards of the industry for maintaining safety and security of personal data.

While we take every reasonable step to protect your data, transmission via the internet is not completely secure and it follows, therefore, that we cannot guarantee the total security of any information transmitted to us electronically. Whether via email or via our website, information is transmitted at your own risk.

Distribution of Personal Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website or serving our users, so long as those parties agree to keep this information confidential. In unique instances:

  • When required by law, such as to comply with a legal obligation or respond to a governmental request
  • When necessary to protect our rights or the rights of others, such as investigating fraud or preventing misuse of our services

In exceptional circumstances, we may also disclose personal data to other third-party service providers, such as IT consultants or contractors, who assist us in operating our systems or providing essential business services. Any third-party service providers engaged by Kuverotore are contractually required to maintain confidentiality and are prohibited from using the information for purposes other than providing services for Kuverotore or as otherwise required or permitted by law, including Hong Kong's privacy laws.

Your Rights

As a customer, in respect of personal data held about you, you have rights under Hong Kong's privacy laws, including the following:

  • Right of Access: You have a right to request access to the personal data that we hold about you. If you so request, we shall provide you with particulars of the information we collect and use.
  • Inaccuracy correction: If you think that personal data we hold about you is not accurate or up-to-date, you may ask us to correct it.
  • Erasure: Provided the above conditions, you may ask us to delete your data from our database except in cases where it is legally binding upon us to retain such data.
  • Objection: You have a right to object to the processing of your personal data in particular in case of processing for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Changes to the Privacy Policy

We may change this Privacy Policy from time to time, and such change shall be effective prospectively. Whenever we make significant changes in this policy, we will notify you through posting the notification on our website or by sending you an e-mail letter if you are our customer. Such changes shall take effect as of the date of publication.

We invite you to check back from time to time and review this Privacy Policy so that you will know what information we gather, how we might use it, and to whom we may disclose it.

Contact Us

Please feel free to contact us if you have any questions or concerns about this Privacy Policy or our processing of your personal data:

Kuverotore

Email: [email protected]

By using our services, you hereby acknowledge that you have read, understood, and consent to the collection, usage, and storage of your personal data as stated above.